• The transactions tab near the top, right hand corner of the portal is where you can find billing information for completed responses. This data can be viewed in different ways depending on what, specifically, you are looking for

  • To view completed responses for the current day, week, the previous month, or the current year select the appropriate button near the top, left hand corner of the screen and then select “Load Stats"

  • The Average Time to Accept is the length of time, on average, that it took Responders from your company to accept an alarm that was offered to them

  • The Average Response Time is the length of time, on average, that it took Responders from your company to reach the location of the alarm

  • Average Time to Accept along with Average Response Time make up your Average Total Time for Service

  • Grounded indicates how many times Responders from your site were grounded at an alarm that they attended

  • Accept Rate is the percentage of alarms taken by your company’s Responders out of those offered to them (our goal is a 75% Accept Rate).

  • Cancelled Incidents are broken down into two categories: Billable and Not Billable. If a Responder from your company is attending an alarm which is cancelled before they can arrive on site you will still be paid for the response provided that the Responder had the alarm for 10 minutes or more prior to cancellation.

  • To view data from a range of time not covered by one of the four predefined buttons select “Select a custom date range”, select the first date in the range, select the last day in the range, select “Load Stats”

  • Invoices can be downloaded by selecting the “Invoice” dropdown menu, selecting the invoice you wish to view, and then selecting “Load Stats”. To download the invoice, select the “Invoice” button. Each is invoice is separated into a PDF file with the summary and a CSV file with a breakdown of all of the alarms for that invoicing cycle. Please note that your browser may prompt you for permission to allow the site to download multiple files.