If a Responder arrives to find a site unsecure and unoccupied, contact the Monitoring Station that dispatched the alarm to advise them of the situation and request further instructions.
If a Responder arrives to find criminal activity in progress, pull back to a safe distance, call 9-1-1, then contact the Monitoring Station to advise them and request further instructions
If a Responder arrives and finds an individual on site, that person needs to be identified using a piece of valid, government issued, photo ID. If the individual is unable or unwilling to show the Responder valid ID, the Responder would call the Monitoring Station that dispatched the alarm to advise them of the situation and request further instructions
Grounding/standby occurs when a guard is required to remain at the site of an alarm pending the arrival of a keyholder or law enforcement. Groundings begin when the instruction to remain on site is given by the Monitoring Station Operator.